Refund policy

Art. 11. Right of withdrawal

11.1 Only if the Customer who enters into the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without no penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.

11.2 To exercise the right of withdrawal, the Customer must send an e-mail to info@bienjudago.it specifying the number within fourteen (14) working days from the day of receipt of the Products. Order and the article code (s) for which it intends to make use of the right of withdrawal.

11.3 After receiving the e-mail referred to in the previous article, the Customer will receive all the instructions for returning the Product (s).

11.4 The right of withdrawal is subject to the following conditions:

  • Customized products cannot be returned. By personalization we mean the garment that bears a name or the garment for which a combination of printing colors has been selected.
  • the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
  • the returned Products must not have been used, worn, washed or damaged;
  • the returned Products must be returned in their original undamaged packaging;
  • Returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
  • the returned Products must be delivered to the courier within fourteen (14) working days from the date on which you received the products (the delivery date declared by the Courier is valid);
  • in the event that the Seller, in the face of the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than what would normally be practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal it can also be exercised with the return of only some of the products purchased:in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the single product. In all other cases (eg bundled sales, prize operations, etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding any partial exclusion.

11.5 If the right of withdrawal is exercised by the Customer in accordance with the previous conditions (paragraph 8.4), the Seller is required to reimburse the sums paid by the Customer no later than 30 days from receipt by the Seller of the returned products.

11.5.1 Normally, the re-credit by the Seller of the amount initially withdrawn takes place very quickly, but the times in which the re-credit will actually be visible to the Customer will depend on his bank, credit card institution or Paypal. In the case of payment of the order on delivery, it will be the Customer's responsibility to indicate how he prefers the refund, choosing between Paypal account and Bank Transfer.

11.6 The Seller also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to the same due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also reimburse the amount that the Customer has paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by the Customer.

11.7 In case of exercise of the right of withdrawal, the Seller will provide the corresponding reimbursement, within 30 days from the date of receipt by the same of the Products returned according to the methods indicated above, by crediting the amount to be reimbursed with the same payment methods chosen. by the Customer at the time of the Order.

11.8 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days provided for by law, or without following the return instructions), the Seller will send the purchased Products back to the Customer by charging him also the additional shipping costs.

11.9 The right of withdrawal cannot be applied in the case of customized products at the explicit request of the Customer at the time of placing the Order.

11.10 EXCHANGE OF GOODS

WE DO NOT PERFORM THE GOODS EXCHANGE SERVICE

IT IS NOT PROVIDED FOR THE EXCHANGE OF GOODS ON ITEMS CUSTOMIZED WITH THE NAME OR ON WHICH A PRINT COLOR HAS BEEN CHOSEN

Before placing an order, carefully evaluate the choice of size using the size charts on the site, possibly by contacting our customer service by writing an email to info@bienjugado.it or through the chat service on our site www.bienjugado.it.

If the goods fall within the standard material that can be returned, we will refund the full amount minus € 6 for the cost of the service.