Frequent questions

You can find the answers to the most frequently asked questions that our customers ask us. If you can't find the answer, please send us an email at info@bienugado.it

The goods will be entrusted to the courier within 4/5 working days and you will receive the tracking to follow the shipment. Shipping takes 1/2 working days, however it may vary depending on the destination address. Orders with customization may require 1/2 days of processing more.

We have established a fixed cost of 5.90 for shipments throughout Italy. The shipping cost is free for any order over 59.0000

Cash on delivery will no longer be available due to numerous custom orders not collected by customers.

The return is available only for non-personalized items and the cost is 6.000

We accept payments via Paypal, prepaid cards, credit cards, Postepay, Google Pay and Apple Pay

Of course, the completion of each transaction (Checkout) requires access to an https security protocol. Your sensitive data will be safe

You will receive a confirmation email including the payment receipt. You will also find the coordinates to monitor the shipment of the products you have purchased

The return is provided for items only not personalized.

- From the date of shipment you have 14 days to return the items

- Items must be returned intact, unused and undamaged

- Use the package with which you received the order or another of your choice if you prefer.

- Send the package with the returned goods to the address indicating the order number inside the package:


T&C FACTORY SRL

Via di Montamito, 1130

55054 Massarosa (LU)

Once the package has been received, we will refund the payment method used for the purchase.

1 - Place a new order with the desired product.

2 - In the note of the new order, specify the number of the previous order.

3 - At the same time as the delivery of the new order, the goods to be replaced will be collected.

4 - Once the return has been received, you will be reimbursed for the same amount of the returned goods excluding the shipping cost (5.90) on the payment method used for the purchase..